Shipping Information
At ProMax Hockey Malaysia, we strive to deliver your custom hockey equipment as quickly and efficiently as possible. Here's everything you need to know about our shipping policies.
Shipping Rates
| Destination | Standard Shipping | Express Shipping | Free Shipping |
|---|---|---|---|
| Peninsular Malaysia | RM 10 | RM 25 | Orders over RM 250 |
| East Malaysia (Sabah/Sarawak) | RM 15 | RM 35 | Orders over RM 350 |
| Singapore | RM 25 | RM 50 | Orders over RM 500 |
| International | Calculated at checkout | Calculated at checkout | Orders over RM 1,000 |
Delivery Times
- Peninsular Malaysia: 1-3 business days (Standard), Same day/next day (Express)
- East Malaysia: 2-5 business days (Standard), 1-2 business days (Express)
- Singapore: 2-4 business days (Standard), 1-2 business days (Express)
- International: 5-14 business days depending on destination
Free Shipping
Enjoy free shipping on qualifying orders! Free shipping thresholds vary by destination and are automatically applied at checkout. Some products also qualify for free shipping regardless of order value.
Order Processing
Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships. Processing time may be longer during peak seasons or holidays.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can track your package using our website or the carrier's tracking system. International orders may have multiple tracking numbers for different legs of the journey.
Shipping Restrictions
Some items may be subject to shipping restrictions based on destination. Hazardous materials, oversized items, or certain international destinations may require special handling or additional fees.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at promaxhockey@gmail.com. We'll work with the carrier to resolve the issue and ensure you receive your order.
Customs & Duties
International orders may be subject to customs duties, taxes, or fees. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information.
Contact Us
Have questions about shipping? Contact our team:
- Email: promaxhockey@gmail.com
- Phone: +60 11-1222 3332
- Hours: Monday - Friday, 9 AM - 6 PM MST